How To Spa at The White Lotus Spa

Making a Booking

To ensure we can allocate space for your spa treatment, please book ahead to avoid any disappointment. Just telephone our spa co-ordinator on (07) 4057 2300 to make your booking.

When to Arrive

We suggest you arrive at least 10 minutes before your allocated treatment time. All treatments are completed as on time so that the next guest is not delayed. If you are late your treatment time will be reduced.

What to Wear

Please wear comfortable clothing to the spa. We suggest that you leave your valuables & jewellery at home. We provide a Bali style sarong to change into before your treatment. Under wear or disposables (provided) must be worn in spa packages and our therapists are trained to drape accordingly to protect your privacy at all times.

Mobile Phone Policy

We would appreciate if all mobile phones were silent during your treatment, we want you to relax and destress during your time at the spa.

Health Considerations

During pregnancy, please notify the staff member at time of booking to discuss available options. We only provide services for pregnancy between 12 & 35 weeks. If you have had any recent surgery (3months) or health conditions, please check if your treatment is suitable at time of booking. During your consultation let your therapist know any health concerns, so treatment can be customised accordingly. We also do not recommend the consumption of alcohol before, during or directly after your spa treatment.

Cancellation Policy

24 hours notice is required for all cancellations or rescheduling, after this time a 50% fee is charged. Full price will be charged for no show appointments and Gift Vouchers will be void. Rescheduled appointments are subject to availability.

Pick up Service

At The White Lotus we offer a pick-up and drop off service to all tourist accommodation on the Northern Beaches. We ask for 24 hours notice to book your pick-up and drop off time, and this service is only applicable for treatments and packages that are over 2 hours in duration.

Our Tea Garden.

After your treatment we provide complimentary Balinese Jamu tea, for you to refocus and relax. We ask you to not use your mobile phone in the Tea Garden and to be as quiet as possible in consideration of other guests. Many thanks